Landline
In addition to our wide-ranging telecom consultancy services, Paravail provide flexible and economic network services in partnership with established, stable and customer oriented suppliers. By focusing specifically on improved integration, coordination, efficiency and reliability, we are able to significantly reduce business telecom overheads.
We offer initial reviews to identify the requirement of our clients from a reange including
Telephone Landlines
The first target for our clients is often their landline portfolio and we assist in identifying optimum usage and connectivity to continue or improve service while reducing cost.
We will analyse current situation and present a clear and coherent solution which, when accepted, we will implement and manage in order to give maximum benefit with minimum client involvement – it is essential that the operation of your business is not compromised in the process of the review or activation of the chosen solution.
Paravail will recommend a bespoke solution to offer you clear advantages including:
- Clear consolidated monthly billing
- Aggressive tariff matched directly to your usage and required facilities
- Regular ongoing reviews and coordination to pick up industry developments
- Management information and assistance in amendment and upgrade as required.
Furthermore, in addition to the standard dedicated first-line support from the recommended supplier you have Paravail’s direct, high-level support should any issue not be immediately resolved by normal routines.
Network Services
Whatever your telephony requirement Paravail is always on hand to consult with you to identify the best solution available.
The number of solutions available include:
Inbound Telemarketing Numbers (0800, 0844, 0845, 03, etc) – Attracting contact from potential clients is vital in today’s competitive marketplace. Your business will stand out from the competition if you use telemarketing or Non-Geographic (NGN) numbers on your communications – letterhead, email and marketing collateral materials NGN’s can give distinct advantages including:
Reduction of incoming call charges increase client motivation to call (Freephone or Local Rate numbers)
Facility to direct incoming sales calls to the appropriate location in your company – with instant alternative if
not answered immediately.
Ability to gather information for simpler evaluation of different marketing exercises through each number.
Paravail will be delighted to assist in clarifying the benefits - for more information on the types of numbers available and their potential to grow your sales please Contact us.
For even a small business these numbers can offer significant effect – your client calls can be identified by UK or international Location, TV region, day and time of call.
Use of Interactive Voice Response (IVR)
If you are offering multiple services to different vertical or geographical markets then an IVR solution may help to route your calls more effectively. Your callers are offered by the system the ability to choose their own correct department or sales product contact, thus allowing you to ensure that all calls are answered by the appropriate expert sales or support personnel - improving efficiency and improving customer relations.
Measuring results
Paravail can provide the means to view and track the profile and volumes of your inbound and outbound call traffic from a variety of options:
- Line-specific statistics to identify project results and benefits
- Numbers of answered calls and delay in response
- Percentage of calls engaged
- Numbers of lost calls.
- Inbound call volumes by individual location.
- Outbound call spend by call type
- Average Wait Time
- Average Call Duration
This information is invaluable in measuring the value of each project – and facilitating your decisions on optimum use of promotion budgets
Call Recording Services
Paravail offer a number of solutions in the area of Fixed Line Call recording which can be provide major benefits in monitoring quality of response and maintaining the highest levels of sympathetic response to client needs. Our Call Recording Solutions allow you complete visibility and control of inbound and outbound call content.
Benefits offered:
- Quality Assurance
- Dispute Resolution.
- Training Monitoring.
- FSA Compliance.
Call Recordings can be provided at your premises or securely accessed at our provider network level. Subject to your solution you have could be listening to a secure recording of a specific call within 15 minutes of it being made.
Please contact Paravail to discuss your requirement (click)
Disaster Recovery
Recent floods and other incidents have proved that a crisis or disaster may arise without notice for any business!
It is now recognised as critical to protect your communications from unforeseen circumstances with a robust plan for business continuity.
Paravail can assist your organisation in establishing a protocol for movement of voice traffic to a back-up location at a moment’s notice – thus providing you with a stable and effective disaster recovery plan for telecommunication
Our systems can allow you to instantly move your call traffic to a new single – or even multiple - alternative location, thus reducing lost calls, production downtime economic loss for your business. Combine this with our Call Centre support Services, Paravail offer the optimum in disaster assurance.